Online Business And Integrity
by Zamri Nanyan
Online Business And Integrity
by Zamri Nanyan
Im in the process of requesting a refund from a person who sold an ebook to me. It has been a few days now and he doesnt seem to bother attending to my emails and phone.
While this is my first time doing such a thing (asking for a refund online), I should have known it earlier that there are a lot of crooks out there who dont even care about you. As long as they get your money, thats good enough for them.
In my mind, I begin to ask myself.
Where is business ethic now?
Where is integrity?
Where is professionalism?
Just because you can hide behind a website, it doesnt mean that you can always get away from the bad ethics you leave behind.
It serves as a warning for me and it also serves as an advice. I hope you learned from my bad experience. Just be careful with whom you are dealing with online.
Sometimes, flashy beautiful website could actually be a trap to many of us. It doesnt matter if you have been running your online business for a month or for a decade. When it happens, it just happens.
To tell you the truth, I dont mind losing my money to this guy. I just dont understand why he was just plain naive not to see whats in front of him.
I mean, look at the consequences of his bad attitude.
Today, Ill file a complain with his merchant account. Depending on how bad his credit history with the merchant, he could lose his account.
Then, he has to find another merchant account to accept payment online. One merchant account is out. Strike One.
If his attitude carries on, hell make the same mistake again. Then, Strike Two. And so on until he runs out of other reputable, good online merchants.
What happens to the online community?
Bad news travels like the speed of light.
One person tells bad experience about him will get 10 more to tell the others. Sooner, it will be an army of net citizens talking about him.
His reputation?
Lets just say that it doesnt look that good.
Lesson learned.
Be careful with whom you are dealing with online.
Just like offline business, treat your customers like you see them face to face. Do your business with ethics and integrity.
If you said youd refund unsatisfied purchases without questions asked, keep your words and dont ask the reasons why they want their money back.
Remember that you could lose that single sale but you could lose even more if you dont treat your business right.
Ask questions, if necessary, before you take out your credit card and hand over your money to a stranger, sometimes whom you dont even know his or her face.
Online business is supposed to be profitable and FUN. It shouldnt be a medium to cheat honest people.
Take this lesson of mine to avoid your own mistake in the future and be good to your business.
This article was submitted without an About Box by the Author!
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